Refund policy

Hysari Home — Return & Refund Policy

Last updated: May 2026

Our Commitment

At Hysari Home, we want you to love every piece you bring into your home. If something isn't right, we're here to make it right. Please read this policy carefully before placing your order.

Damaged, Faulty Or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, please reach out to us.

You must contact us within 7 days of receiving your order at support@hysarihome.com with:

- Your order number

- A clear photo or video of the damage, fault or incorrect item

- A brief description of the issue

Once we've reviewed your claim we will offer one of the following:

- A full replacement sent to you at no cost (replacements are subject to the same shipping timeframes as original orders)

- A full refund to your original payment method

We do not require you to return the item in these cases. You may keep, donate or dispose of it.

Change Of Mind

For Australian customers: We are not required by law to offer refunds for change of mind purchases. All sales are final for change of mind. If your item arrives damaged, faulty or incorrect please contact us within 7 days of delivery and we will make it right.

For UK and EU customers: Under the Consumer Contracts Regulations (UK) and EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your item. To exercise this right, contact us at support@hysarihome.com within 14 days of delivery. Once approved, a full refund will be issued to your original payment method within 14 days of your cancellation request.

Please note: For change of mind returns, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service as we cannot be held responsible for items lost in transit.

For US customers: All sales are final. We do not offer refunds or exchanges for change of mind purchases. If your item arrives damaged, faulty or incorrect please contact us within 7 days of delivery and we will make it right.

Items Not Eligible For Return Or Refund

The following cannot be returned or refunded unless faulty or damaged:

- Items that have been used, washed or altered

- Items returned without prior approval from our team

- Items returned after the applicable timeframe has passed

- Gift cards

How to Request A Refund Or Replacement

1. Email us at support@hysarihome.com with the subject line: "Order #[your order number] — Refund/Replacement Request"

2. Include your order number, photos or video of the issue, and your preferred resolution

3. We will respond within 3–5 business days

4. If approved, refunds are processed within 5–10 business days depending on your bank or payment provider

Refund Processing Times